FAQ
We're here to make your shopping experience seamless and enjoyable. If you have any questions, check out our FAQ section below. If you can't find the information you need, feel free to contact our customer support team.
1. What is estimated shipping time?
- Shipping time is estimated for 5-10 days and for some international orders about 7-14 days depends on the country.
These shipping times are estimates, not guarantees. In case you don't get your item in estimated time feel free to reach out and we will be happy to help you.
2. I received the wrong item, what can I do?
- It's highly advisable to double check your order before confirming it. If you however receive the wrong item you can contact us and send back our product. If the returned product is in the same condition as you got it we will send you the one you wish.
3. What is your return policy?
- Our return policy allows for returns within 30 days of receiving your order. Items must be in their original condition. Check our Refund policy for more information and instructions on how to initiate a return.
4. What payment methods do you accept?
- We accept a variety of payment methods, including Amex, Apple Pay, Mastercard, PayPal and Visa. You can find them listed at the bottom of our website.
5. Are there any additional fees or taxes?
- The prices displayed on our website are inclusive of all taxes and fees.
7. How do I contact customer support?
- If you have any questions or concerns, our customer support team is here to help. You can reach us through our Contact page or by emailing info@blackobsessed.com. We strive to respond to all inquiries within 24 hours.
8. Is my personal and payment information secure?
- Yes, we take the security of your personal information seriously. Our website uses SSL (Secure Sockets Layer) to ensure that your data is protected during transmission. For more details, please refer to our Privacy Policy.
We hope these FAQs provide the information you need. If you have any specific question feel free to contact us. Happy shopping!